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Macy’s to roll out “At Your Service” in Boise store

Macy’s is retooling a portion of its last remaining Treasure Valley store to help ease online sales.

The company has applied to remodel a dressing room space on the lower level of its Boise Towne Square store for a large customer service area it is calling At Your Service.

“The At Your Service center consolidates guest experiences that lend towards fast and specific transactions,” Jeremy Judd, VP Store Manager at Macy’s Boise Towne Square said.

Currently, behind plastic sheeting near the store’s west entrance, a series of counters can be seen by shoppers.  Filings with the City of Boise show the retailer is adding a stock room and remodeling a total of 1900 square feet.

“The focus for the At Your Service center is servicing our customers by providing a separate line for fast, easy pick-up of their Buy Online, Pick-up in Store (purchases), providing expert associates to assist with the return and a quick location for payments on their Macy’s cards as well as Macy’s account inquiries,” Judd said.

He noted that other registers will remain open, but this service center will allow “for the other purchasing counters and associates to focus on service and selling for our shoppers that would like more time and attention.”

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Don Dayhttp://linkedin.com/in/donday
Don has been covering news in Boise for 20 years. He is a National Edward R. Murrow Award winner and a Stanford University John S. Knight Fellow.

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