Boise-based Albertsons is changing course on self-checkouts at some Treasure Valley stores. The machines are again appearing at select locations in the area after a several year absence.
The chain has gone back and forth on the automated machines in recent years.
“We have plans to add self-checkout lanes in approximately 10 stores in the Treasure Valley,” Kathy Holland with Albertsons said. “We will continue to re-evaluate to see if there are other store locations where it would be the right fit.”
A BoiseDev reader first spotted the self-checkout lane at the store on Five Mile Rd. at Ustick Rd. earlier this year.
Making a return
Then, in 2013, when the chain acquired local stores formerly owned by Supervalu, it removed most of the devices at its stores across the country.
“We prefer face-to-face interactions with our customers,” Albertsons EVP Susan Morris told Supermarket News about the decision in 2016.
But Holland said in the intervening years, the calculus has changed.
“For today’s customer, personalized service doesn’t always require face-to-face communication. For many customers, speed, convenience and the ability to choose their own shopping experience
Albertsons acquired the larger Safeway chain in 2015, and has been integrating many of its technology systems and practices.
Holland says the stores that add