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Sparklight’s out: Boise area hit with major outage

Tamarack Resort Q4 2020
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Customers of Internet Service Provider Sparklight (formerly Cable ONE) are without use of their service this morning.

Update: Service was restored to most customers early in the afternoon.

Facebook neighborhood groups are flooded with reports of an outage across Boise and Meridian.

The company’s customer service line has a pre-recorded message informing users that “emergency repairs or planned upgrades are happening in your area. Your TV, internet or phone service will be intermittent or offline.”

[CNBC: Cable ONE is most expensive home Internet provider]

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Boise Centre is open

The company said in a Facebook post shortly before 7am that a fiber line cut caused the issue and “may take several hours to resolve.”

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Don Day
Don is the founder and editor of BoiseDev. He is a National Edward R. Murrow Award winner and a Stanford University John S. Knight Fellow.

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