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Hotel McCall manager talks travel changes. For visitors ‘more to it’ than they first might think

Tamarack Resort Q4 2020
Future in Focus: McCall

Most businesses have made adjustments to follow various rules placed by officials to stay open. 

David Carey, the general manager of Hotel McCall, believes that many people overlook other factors when they see businesses are open. 

“If I’m in a 20 room hotel, great no problem. I’ll sensibly be in my room,” he said. “But it’s not just about that. It’s about if I’m in a hotel in a community I need to eat breakfast, lunch, and dinner somewhere.”

Carey has noticed that many people who are traveling down to McCall assume if they can get a room at his hotel or another, everything is normal. He says that is just not the case. 

[After asking visitors to stay away, McCall area starts to reopen, carefully]

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“During the Fourth of July many bars and restaurants (chose) to close because we can’t manage,” he said. “We don’t want to artificially promise like, ‘oh, everything open, it is fine.’ So I mean it might be very easy to stay safely in a hotel room, but there’s so much more to it than that.”

Changes at the hotel, beyond

Continental breakfasts are no longer served at Hotel McCall, similar to most other hotels. Instead, they are now handing out meals in to-go bags and boxes. This differs from what people normally expect at the hotel. Carey says many people do not consider it prior to arrival. 

Another big change, Carey notes, falls on the personal side of the hotel industry. Communication with guests has changed dramatically. 

“We’ve been here forever… we know a ton of our guests,” he said. “We don’t even feel comfortable chatting with them because it’s all a little bit fraught. Some people wanna chat and some people don’t, we don’t always know. It might be different day-to-day. So we’re trying that out (but) you can’t even see their damn faces. It’s not criticism. It’s the world we live in.” 

The cleaning routine at Hotel McCall has changed. On average, people stay two nights at the hotel. Because of short stays, the rooms are not cleaned again once the guests arrive. With things like towel swaps, if the guests are comfortable, an employee will still get that done with masks and gloves on. But Carey says many people will now just politely decline that service. 

“People have their fun routines,” he said. “‘Oh god we can go to McCall, we can go here, then we go there, we can do this’. I’m like this is not there, and that is not there, and they’re only open like this.”

“It’s a very different beast, none of us live in isolation, it’s just so interconnected.”

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Autum Robertson
Autum is a BoiseDev reporter focused on Ketchum, McCall and general news. Contact her at autum@boisedev.com.

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