St. Lukes McCall reports its ambulance is ‘more helpful than expected’


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A little over a year has passed since St. Lukes McCall got its own Air St. Luke’s ambulance, and the medical group is saying, “it has been even more helpful than expected.”

“It became evident we needed to have our own ambulance for transfers due to the dwindling availability of non-emergency ground transportation resources in 2019,” St. Luke’s McCall Chief Operating and Nursing Officer Amber Green said in the blog.

The St. Lukes blog post says that medical group transfers have passed original estimates by 56%.

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The ambulance made 250 ground transfers compared to the projected 160. 95 of the trips were to the McCall airport for air transportation, 143 Boise transfers, and 12 local trips. Air transportations also decreased by 9% over the same period, the blog said.

“We currently have two crews and are working to hire a third to support the increase in transfer volume and provide value-added support for things like stepping in and helping the emergency department team when they experience higher patient volumes and support for community injury prevention programs” Air St. Luke’s EMS Manager Randy Morris said.

Before the hospital’s acquisition, they worked with Air St. Lukes and Valley County EMS to get people who needed treatment beyond what is available in Valley County to Boise. 

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“Our local EMS’ priority is to respond to emergency 911 calls, and they shared they were experiencing increased volumes that made it challenging to serve our needs too,” Green said. “That’s when we decided to take action, so we could better serve our patient transport needs.”

Air St. Lukes plans to bring a community health EMS program to McCall, the blog says.

“Having our own ambulance and dedicated staff to meet our transport needs has allowed us to provide improved care and service to our patients,” Green said. “We’re grateful to the Hospital District for providing us the resources needed to offer this critical service to our communities.”

Autum Robertson - BoiseDev Reporter
Autum Robertson - BoiseDev Reporter
Autum Robertson is a BoiseDev reporter focused on Meridian and McCall. Contact her at [email protected].

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