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St. Luke’s says customers hit with data breach that may have exposed personal, financial, medical information

St. Luke’s Health System issued a news release Wednesday saying an unknown number of patients were impacted by a data breach.

The hospital system said a breach at vendor Kaye-Smith may have exposed a wide array of information, including patient name, insured name, address, phone number, ID number, date of birth, last five digits of social security number, description of services, amount billed, outstanding balance, payment due date and status of the account.

St. Luke’s said the breach happened in late May, and impacted customers billed in that same month. The vendor discovered the breach in June and informed St. Luke’s on July 6th.

St. Luke’s told BoiseDev it identified 31,573 individuals who are impacted by the breach, and that customers/patients of all hospitals in the system are impacted.

What happens now

The hospital system said it stopped doing business with the vendor for now. It said the unnamed vendor is working with the FBI and an audit firm to better understand the breach. St. Luke’s said there is “no evidence at this time” that the information exposed has been used.

Patients or customers impacted by the breach will receive a letter from St. Luke’s outlining the impact, and offering free credit monitoring services.

“We encourage those patients who receive a letter in the mail in the coming days to utilize the complimentary identity theft protection services being offered to them and enroll in credit and Cyberscan security monitoring,” St. Luke’s SVP & Chief Administrative Officer Dave Self said in a statement.

The health system said it would launch a call center on Thursday at 4 pm to field questions about the breach and its impact. Patients and customers can call 1-833-423-2976 from 7 am-7 pm MDT Monday through Friday once the call center is up and running.

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Don Day - BoiseDev Editor & Founder
Don Day - BoiseDev Editor & Founder
Don is the founder and publisher of BoiseDev. He is a National Edward R. Murrow Award winner and a Stanford University John S. Knight Fellow. Contact him at [email protected].

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